The Ultimate Pharmacy Guide to Choosing the Right Locuming Agency

Running a pharmacy is no small feat. Between managing day-to-day operations, serving patients, and navigating unexpected staffing challenges, the last thing you need is the added stress of finding reliable locum pharmacists. That’s where a trusted locum agency comes in. But with so many options out there, how do you choose the right one?

At Pharmacy SOS, we’ve made it our mission to be more than just a recruitment agency—we’re your backup plan, your support system, and your partner in success. In this guide, we’ll walk you through the top qualities to look for in a locum agency and show you why Pharmacy SOS is the ultimate choice for pharmacies across Australia.

Why Choosing the Right Locum Agency Matters

Your pharmacy is the heart of your community, and every minute it’s open matters. When staffing shortages strike, you need a locum agency that’s fast, reliable, and understands the unique demands of the pharmacy industry. The right agency doesn’t just fill shifts—it ensures your pharmacy continues to deliver exceptional care, even in challenging times.

The Pharmacy SOS Difference: Swift, Optimal, and Smart

At Pharmacy SOS, we’ve redefined locum staffing with our S.O.S. approach:

Swift: 60-Minute Locum Service or It’s FREE!

In healthcare, every moment counts. That’s why we offer a 60-Minute Locum Pharmacist Service Guarantee*. Whether it’s an emergency shift or planned leave, we act fast to secure a qualified locum pharmacist, ensuring your pharmacy runs smoothly.

Optimal: Tailored Solutions for Your Needs

Every pharmacy is unique, and so are your staffing needs. From one-day cover to long-term placements, we deliver customized solutions that work for you. Our competitive rates and streamlined processes make staffing stress-free.

Smart: Compliance and Payroll Handled for You

Running a pharmacy is complex enough. We handle compliance, payroll, and employment obligations, ensuring you meet all legal and regulatory requirements. With Pharmacy SOS, you can focus on delivering high-quality care while we manage the logistics.

The Top Qualities to Look for in a Locum Agency

1. Licensed Labour Hire Provider

A licensed agency operates within legal and regulatory frameworks, giving you peace of mind. Pharmacy SOS is a fully licensed labour hire provider, ensuring compliance and professionalism at every step.

2. Fast and Efficient Service

When you need a locum, you need them fast. Pharmacy SOS offers a streamlined booking process, connecting you with qualified pharmacists in record time.

3. Specialization in Pharmacy

Not all agencies understand the intricacies of pharmacy staffing. Pharmacy SOS specializes exclusively in pharmacy, with a nationwide network of experienced locums ready to step in.

4. Owned by a Pharmacist

An agency owned by a pharmacist brings firsthand industry knowledge. At Pharmacy SOS, our pharmacist-owned team knows exactly what you need and delivers tailored solutions.

5. 24/7 Emergency Availability

Emergencies don’t wait for business hours. Pharmacy SOS is available 24/7 to provide support whenever you need it—because your pharmacy never sleeps, and neither do we.

6. Rigorous Quality Assurance

Quality is non-negotiable. Pharmacy SOS conducts thorough screening and credentialing, ensuring every locum meets the highest standards. Plus, our feedback system includes contacting pharmacies regarding the locums we send, ensuring continuous improvement.  This makes it especially important for pharmacies to consider what kind of feedback they wish to give on the locums.

7. Payroll and Compliance Handling

Managing payroll and compliance can be a headache. Pharmacy SOS takes care of it all, from superannuation to state payroll taxes, so you can focus on your patients.

8. Exceptional Customer Support

Great service goes beyond filling shifts. Pharmacy SOS offers 24/7 customer support, competitive rates, and transparent pricing—no hidden fees, no surprises.

9. Flexible Payment Options

Convenience matters. Pharmacy SOS accepts credit card payments and direct credits, making it easy to manage your payments.

10. 100% Satisfaction Guarantee

We stand by our locums and our service. If you’re not satisfied, we’ll waive the placement fee and find a replacement at no extra cost. Your satisfaction is our priority.

The Human Touch: What Sets Pharmacy SOS Apart

In a world driven by technology, we believe in the power of genuine human connection. At Pharmacy SOS, we don’t treat you as a transaction—we treat you as a partner. Here’s how we bring the human touch to locum staffing:

• Real Personal Relationships: We take the time to understand your specific needs, preferences, and challenges, tailoring our services to align perfectly with your pharmacy.
• Compassionate Care: Our team genuinely cares about your pharmacy’s success. We’re here to listen, empathize, and address your concerns promptly.
• Weekend Emergency Service: Emergencies don’t follow schedules. That’s why our 24/7 availability means we’re available on weekends to provide urgent support when you need it most.

Confidence in Every Placement: Our 100% Locum Guarantee

At Pharmacy SOS, we’re so confident in our service that we offer a 100% Locum Guarantee. Here’s what it includes:

• Replacement Guarantee: If a locum isn’t the right fit, we’ll find a replacement at no extra cost.
• Fee Waivers: If you’re dissatisfied with a locum’s performance, we’ll waive the placement fee.
• Unmatched Service: We deliver professionalism, reliability, and efficiency in every placement.

Tips for Maximizing Your Partnership with a Locum Agency

To get the most out of your locum agency, follow these best practices:

1. Plan Ahead: Create a standard operating procedure (SOP) for staffing shortages. Include contact details for your locum agency.
2. Keep Contact Information Visible: Display the agency’s phone number prominently in your pharmacy for quick access.
3. Be Clear About Your Needs: Communicate your staffing requirements clearly to ensure the best fit.

The Benefits of Using a Labour Hire/Recruitment Agency

Partnering with a labour hire agency like Pharmacy SOS offers numerous advantages:

• Access to Qualified Candidates: We have a large pool of screened and vetted locums ready to step in.
• Flexibility: Whether you need temporary, part-time, or full-time staff, we provide solutions tailored to your needs.
• Reduced Costs and Administrative Burden: We handle recruitment, payroll, and compliance, saving you time and money.
• Compliance and Risk Management: We ensure all locums meet industry regulations, reducing your liability.

And Finally…

Your pharmacy deserves the best. With Pharmacy SOS, you’re not just getting a locum agency—you’re getting a partner who’s as committed to your success as you are.

AND as a Bonus: When you register with us, you’re not only gaining access to great locums. but also unlocking the benefits of the Pharmacy SOS Loyalty Program. By joining the program, you can earn points every time a shift is filled through Pharmacy SOS and receive rewards. It’s our way of recognizing your loyalty and dedication.

Don’t let staffing shortages disrupt your pharmacy. Partner with Pharmacy SOS today and experience the peace of mind that comes with a reliable backup plan. Call 1300 505 247 or visit pharmacysos.com.au now to get started!