FAQ / Loyalty Program

I received an email saying I earned loyalty points, but they were later deducted. Why did this happen?

Our system automatically allocates loyalty points based on time sheet shift activity and other triggers. Occasionally, points may be added in error—for example, if a time sheet is accidentally entered for the wrong shop or if we receive negative feedback from a pharmacy about your shift as a locum, we may deduct points. During our regular review process, we correct these discrepancies by deducting points that were mistakenly applied. If you believe points were deducted in error, please don’t hesitate to reach out to our team—we’re happy to look into it for you.

Loyalty Program

When will I receive points for my booked shift?

Locum Pharmacist Points are credited immediately upon submission of timesheets.  Pharmacies will have their allocation added after a timesheet is submitted by the locum on a regular basis also on an automatic basis. Please note: New pharmacy clients: It may take some time for the automation process to kick in but do not worry – we will make sure the points are allocated.

Loyalty Program

How do I redeem my rewards?

To redeem your rewards: Visit the Loyalty Rewards Page. Claim your reward (if you have sufficient points). Use the provided voucher to purchase your reward from the shop.